Question 1

How do I create my first resume?

Accepted Answer

Sign up free, click "Create resume," and either upload your existing resume (PDF or DOCX) or start from a blank template. The whole onboarding takes under 90 seconds.

Question 2

Do I need design skills?

Accepted Answer

Not at all. Every template is designed by professional designers and pre-tuned for typography, spacing, and ATS readability. You just pick one and edit the text.

Question 3

Can I import an existing resume?

Accepted Answer

Yes — drop a PDF, DOCX, or even a LinkedIn-exported file. Our AI parses it into editable blocks in about 30 seconds. You can edit, swap templates, or rewrite from there.

Question 4

Is the free plan really free?

Accepted Answer

Yes. The free plan is forever free, no time limit, no expiring features. You can build, edit, and download a resume without ever entering payment info.

Question 5

What's the difference between Basic and Pro?

Accepted Answer

Basic ($11/mo) gives you 3 resumes, 20 cover letters, the job tracker, and premium templates. Pro ($19/mo) adds unlimited everything plus all AI features (smart bullets, tailoring, ATS scoring, tone control).

Question 6

Can I cancel anytime?

Accepted Answer

Yes. Cancel from your account page in two clicks. No phone calls, no retention pop-ups, no "are you sure?" interrogations.

Question 7

Do you offer student discounts?

Accepted Answer

Yes — students get 50% off Pro with a valid .edu email. Email hello@resumemakerai.com from your school account and we'll set it up.

Question 8

How does yearly billing save money?

Accepted Answer

Basic drops from $11/mo to $3/mo when paid annually. Pro drops from $19/mo to $5/mo. You can switch billing periods anytime.

Question 9

Will my resume pass ATS filters?

Accepted Answer

Every template uses real selectable text, semantic structure, and is tested against the major ATS systems (Workday, Greenhouse, Lever, Taleo, iCIMS). Resumes built here average 94/100 on ATS scoring.

Question 10

How many templates are there?

Accepted Answer

24 templates total. 12 free, 12 Pro. We add new templates every month based on user requests.

Question 11

Can I switch templates without re-typing my resume?

Accepted Answer

Yes. All your content is saved as structured data — switch templates anytime and your text reflows into the new design instantly.

Question 12

Are two-column resumes ATS-safe?

Accepted Answer

Our two-column templates are specifically engineered to render as single-column when parsed by ATS, while displaying as two-column for human readers. Best of both worlds.

Question 13

Does the AI fabricate experience?

Accepted Answer

Never. Our AI only rewords what you wrote. It will not invent jobs, exaggerate metrics, or fabricate skills you don't have. You see every change before it's applied.

Question 14

Will hiring managers know my cover letter is AI-generated?

Accepted Answer

Most won't — because we don't use canned templates or filler phrases. The AI uses your real resume and matches the JD's tone. Most hiring managers we've shown samples to can't tell the difference.

Question 15

Is my data used to train AI models?

Accepted Answer

No. Your resume content is never used to train models — ours or anyone else's. Your career history is private.

Question 16

Are AI features available on the free plan?

Accepted Answer

Free users get 5 AI uses per month to try it. Pro users get unlimited AI features. Basic plan does not include AI tools.

Question 17

Where is my data stored?

Accepted Answer

On encrypted servers in the US (us-east) for global users, and EU (eu-west) for European users — automatic region selection based on signup IP.

Question 18

Can I delete my account?

Accepted Answer

Yes. Account settings → Delete account. Your data is permanently removed within 30 days (we keep a soft-delete window in case it's an accident).

Question 19

Can I export all my resumes?

Accepted Answer

Yes — Account → Export all data downloads a ZIP with every resume PDF, every cover letter, and a JSON of your raw structured data.

Question 20

How do I change my email or password?

Accepted Answer

Account settings → Profile. You can update email, password, billing details, and notification preferences from one place.

Question 21

How is the job tracker different from a spreadsheet?

Accepted Answer

It auto-attaches the resume version and cover letter you sent for each application. It sends smart reminders when you go quiet. It's designed around the actual stages of a job hunt instead of arbitrary columns.

Question 22

Is the tracker available on mobile?

Accepted Answer

Yes. The whole app, including the tracker, is mobile-responsive. There's no native app yet — we're building it for late 2026.

Question 23

Can I export tracker data?

Accepted Answer

Yes — export to CSV anytime, useful for tax documentation or just keeping a personal record.

Question 24

Is my resume data encrypted?

Accepted Answer

Yes — at rest (AES-256) and in transit (TLS 1.3). Backups are encrypted with a separate key.

Question 25

Do you sell my data?

Accepted Answer

No. We make money from subscriptions, not data. We will never sell, share, or rent your information.

Question 26

Are you GDPR-compliant?

Accepted Answer

Yes. You can request a data export or full deletion at any time. EU users' data is stored in EU regions.

Honest answers, no fine print.

Getting started

Pricing & plans

Templates & ATS

AI features

Account & data

Job tracker

Privacy & security

Still stuck?

Most questions are answered by just trying it.